Politique de remboursement

Returns & Refunds Policy

30-Day Return Policy

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

Return Eligibility

To qualify for a return, items must be:

Unused and unworn
In the same condition as received
In original packaging with all tags attached
Accompanied by a receipt or proof of purchase

How to Start a Return

To request a return, contact us at info@drydockmarine.ca.

If your return is approved, we will send you:

A return shipping label
Instructions on how and where to send your item

Returns sent without prior approval will not be accepted.

Return Address:
8875 Youbou Rd, Lake Cowichan, BC, V0R 2G0

For any questions regarding returns, contact info@drydockmarine.ca.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

Non-Returnable Items

We do not accept returns on:

Sale items
Gift cards
Custom or special-order products
Perishable goods (food, flowers, plants)
Personal care items
Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item qualifies for return, please contact us before shipping it back.

Exchanges

To receive a different item, return your original purchase. Once the return is approved, place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, customers may cancel or return their order within 14 days of delivery for any reason. Items must meet the same return condition requirements listed above.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds are issued to the original payment method
Refunds are processed within 10 business days
Processing times may vary depending on your bank or credit card provider

If more than 15 business days have passed since your refund was approved, contact info@drydockmarine.ca

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@drydockmarine.ca.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@drydockmarine.ca. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@drydockmarine.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.